Our Response to Covid-19

At Sheer Laser & Skin Clinic, we always pride ourselves on cleanliness and very high levels of hygiene. We provide clinical treatments in a clinical environment, where infection control has always been of the utmost importance.

Since re-opening post lockdown, we have introduced additional measures to our Clinic procedures to enhance our infection prevention and control measures to ensure we are Covid-19 secure.







✔ We have undertaken a thorough review of our Clinic and the services we offer.

✔ We have re-arranged our waiting area, reception and treatment areas to adhere to social distancing guidelines.

✔ All surfaces and touch-points throughout the Clinic are cleaned between each client.

✔ All items of equipment are sanitised before and after every treatment.

✔ One-use disposable items are used wherever possible (sustainable alternatives kept where possible).

✔ We ensure adequate ventilation throughout the clinic where possible.

✔ We are no longer able to provide refreshments.

✔ We are no longer able to permit use of the toilet facilities.

✔ The entire clinic is deep cleaned daily.

✔ Doctors and Aestheticians clean and disinfect all machines and surfaces in-between use.

✔ All towels are changed and washed after each client.

✔ We can arrange a "click and collect" service for all your skincare or can have it delivered to your home free of charge, should you need to replenish or purchase new products.


✔ We have conducted additional training to ensure all team members continue to care for our Clients in a safe, hygienic and professional manner.

✔ The team have been trained to adapt each treatment to uphold best practice, including hygiene and safety.

✔ We have agreed social distancing for our team in communal staff areas.

✔ The team are briefed to uphold safe standards while dealing with responsibilities at reception and throughout the Clinic.

✔ All members of our team will be wearing appropriate levels of personal protective equipment (PPE) at all times.

✔ Our Aestheticians and Doctors wear gloves, masks, goggles/visors and other PPE during treatments which will be replaced after every treatment.

✔ Our Aestheticians and Doctors sanitise their hands before and after every treatment.



✔ We will stagger client arrival times to minimise/avoid crossing over with other clients and to allow extra time for cleaning/disinfecting.

✔ You will be required to keep your face mask on at all times apart from during a facial service.

✔ We encourage you to please book your appointments online using our online booking system. Book Now!

✔ For Laser Hair Removal appointments, you can continue making your appointments via phone with our Front of House Team.

✔ We encourage you to make follow up appointments online or by phone after departing the Clinic to minimise time spent in the Clinic.

✔ We will not be able to provide a face to face appointment for you if:

  • You have confirmed or suspected COVID-19;
  • You have or have had in the last 14 days any symptoms of cold or flu
  • You live with or have been in contact with confirmed or suspected COVID-19 afflicted persons or have symptoms of the illness (new cough, fever or loss of smell/taste).
  • You have travelled to a country which requires self-isolation in the last 14 days. Please check the full list of travel restrictions here


✔ Please arrive on time for your appointment; if you arrive too early, you will have to wait outside the Clinic.

✔ Please arrive on time for your appointment; if you arrive late, we will either shorten your appointment time or refuse your treatment altogether (fees will apply).

✔ When you arrive, the door will be locked, and you will need to wait outside until we ask you to come in.

✔ We will greet you warmly but without a handshake or personal contact.

✔ You will be expected to arrive without personal possessions in your hands so that they are free to use the hand sanitiser provided immediately on arrival.

✔ We will perform a contactless temperature check on arrival.

✔ You will be asked to put your coat, clothes and personal belongings into the plastic container provided that will be sanitised between each client.

✔ Where possible we escort you straight to the treatment room to avoid congestion in the waiting area.



✔ To attend your appointment alone, no friends or family are permitted to attend with you.

✔ Please arrive promptly at the time of your appointment, to maximise social distancing.

✔ To use the hand sanitiser provided before and after your treatment.

✔ To wear a face mask prior to entering the Clinic.

✔ Please respect the 2 metre distance between other clients who may be in reception at the same time as you.

✔ To contact us as soon as possible to re-arrange your appointment, if you have a temperature, are feeling unwell, or if any person in your household has the same or is self-isolating.

✘ Do not come to the Clinic if you or anyone you live with is self-isolating, quarantining or is displaying symptoms known to be consistent with COVID-19.


We apologise for not being able to provide you with the usual comforts and luxuries that we would love to.

We thank you for your continued support and understanding and for bearing with us while we get through these challenging times together.

The Sheer Team ♡